Invoicing and Payment

Payment must be received the earlier of 7 days from invoice date, or prior to course commencement. Cancellations and transfers are subject to the terms and conditions outlined below. If payment of a course fee has not been received within the stated period, enrolment may be cancelled. If a purchase order is provided the terms and conditions contained in the invoice override the terms and conditions specified in that purchase order.

Transfers

Transfers will only be accepted in writing. Transfers for all days of a course are available prior to the commencement of a course. No transfer fee will be charged if notification is received 10 or more working days prior to the course commencement. If a transfer is made less than 10 working days prior to the commencement of a course, and administrative fee of $50 + GST is incurred per transfer per person. This fee will not apply if the ‘lost day safety net' was elected at the time of booking the course. Transfers are not available after the commencement of a course. Transfers requested after the commencement of a course will be deemed to be a missed training day.

Cancellations

Cancellations and cancellations will only be accepted in writing. If a cancellation is received 10 or more working days before course commencement, a full transfer is available, or an 80% refund will be made. This fee will not apply if the ‘lost day safety net' was elected at the time of booking the course. If a cancellation is made less than 10 working days prior to the commencement of a course, no refund is applicable. However a transfer to another course is acceptable, but this transfer must be made arranged at the time of cancellation. Standard transfer fees will apply. If no notification is received and there is non attendance at the course, no refund will be made.

Non Attendance

If a delegate fails to attend a course, course fees will not be refunded or allocated to another program. If the nominated delegate is unable to attend a scheduled course or part of a course, substitute participants are always welcome to attend.

Privacy

VTIS does not sell or rent its member and client details to other organizations. The information collected on the enrolment form is for the purposes of processing your registration, creating and maintaining participant records, keeping you informed of upcoming events and products and assisting us in improving our service to you. Please contact us with any enquiries you may have in relation to this matter.