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MCDST Course
| Microsoft Certified Desktop Support Technician |
The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
MCDST candidates are required to pass two core exams. Elective exams are not required.
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| Exam Requirements |
| Core Exams (2 Exams Required) |
| Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System |
| Exam 70-272:Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System |
| Elective Exams (None Required) |
Benefits of MCDST
- Technical credibility - Professionals certified to Microsoft standards enhance their credibility and find it easier to articulate their experience and skills on Microsoft products and solutions. Customers can be assured that a Microsoft Certified Professional is equipped with the knowledge, tools, methodologies, and the technical skills necessary to help make them successful.
- Job satisfaction - Help desk employees are touching customers every day. Being able to solve technical issues is key for the. Satisfaction of achievement is cool. Achievement enhances someone's confidence, proficiency, and career viability.
- Recognition - As a Microsoft Certified Professional a help desk employee obtains membership in an elite community and enjoys the accompanying recognition of achievement and status.
- Job Opportunities - The credential increases individuals' credibility and provides a competitive edge when marketing their skills. Microsoft Learning MCDST training and the MCDST credential provide skills enhancement and validation. The MCDST certification also counts as an elective for IT Professionals obtaining an MCSA. The MCDST is a credential that puts those entering into IT on a long term career path.
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (Exam: 70-271 )
Objectives:
This certification exam measures your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system.
Course Content:
- Introduction to Desktop Support
- Installing Windows XP
- Supporting Local Users and Groups
- Supporting the Windows Desktop
- Supporting Windows XP File and Folder Access
- Installing and Managing Hardware
- Supporting Display Devices, I/O Devices, and ACPI
- Supporting Storage Devices in Windows XP
- Managing Local and Network Printers
- Supporting Network Connectivity
- Supporting Internet Explorer in Windows XP
- Monitoring System Performance in Windows XP
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (Exam: 70-272)
Objectives:
This certification exam measures your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system.
Course Content:
- Introduction to Desktop Support
- Resolving a Service Call
- Troubleshooting the Operating System
- Microsoft Outlook and Outlook Express
- Supporting Internet Explorer
- Installing and Configuring Office Applications
- Troubleshooting Office Applications
- Common Connectivity Problems
- Security and Security Permissions
- Protecting the Computer
- Troubleshooting Application Access on Multi user, Multiple Boot, and Networked Computers
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