Duration:96 Hours

	Price:  $7,200 AUD

Purpose:
The Cisco Certified Voice Professional (CCVP) validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. The certification content focuses on Cisco Systems CallManager, quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches.

Outcome:
Individuals who earn a CCVP certification can help create a telephony solution that is transparent, scalable, and manageable.

Outline:

IP QoS Fundamentals
• Given a description of a converged network, identify problems that could lead to poor quality of service and explain how the problems might be resolved
• Define the term Quality of Service (QoS) and identify and explain the key steps to implementing QoS on a converged network

IP QoS Components
• List and explain the models for providing Quality of Service on a network
• Explain the purpose and function of the DiffServ model
• Describe the basic format of and explain the purpose of the DSCP field in the IP header
• Define and explain the different per hop behaviors used in DSCP
• Explain the interoperability between DSCP-based and IP-precedence-based devices in a network
• Given a list of QoS actions, correctly match the QoS actions to mechanisms for implementing QoS and identify where in a network the different QoS mechanisms are commonly used

Modular QoS CLI and Auto-QoS
• Given a network requiring QoS, explain how to implement a QoS policy using MQC
• Explain how AutoQoS is used to implement QoS policy

Classification and Marking
• Explain how link layer and network layer markings are used to define service classes and the different applications represented by each of these service classes
• Given a network and a description of QoS issues, use MQC CLI commands to classify packets
• Given a network and a description of QoS issues, use class-based marking to assign packets to a specific service class
• Describe the function of Network Based Application Recognition
• Describe the purpose of pre-classification to support QoS in various VPN (IPSEC, GRE, L2TP) configurations
• Describe QoS trust boundaries and their significance in LAN based classification and marking
• Identify the different classification and marking options available on Cisco L2 and L3 switching platforms

Congestion Management Methods
• List and explain the different queuing algorithms
• Explain the components of hardware and software queuing systems on Cisco routers and how they are effected by tuning and congestion
• Describe the benefits and drawbacks of using WFQ to implement QoS
• Explain the purpose and features of Class-Based WFQ (CBWFQ)
• Explain the purpose and features of Low Latency Queuing (LLQ)
• Identify the Cisco IOS commands required to configure and monitor LLQ on a Cisco router
• Describe and explain the different queuing capabilities available on the Cisco Catalyst 2950 Switch

Congestion Avoidance Methods
• Describe the drawbacks tail drop as a congestion control mechanism
• Describe the elements of a RED traffic profile
• Describe Weighted Random Early Detection and how it can be used to prevent congestion
• Identify the Cisco IOS commands required to configure and monitor DSCP-based CB-WRED
• Explain how ECN interacts with WRED in Cisco IOS

Traffic Policing and Shaping
• Describe the purpose of traffic conditioning using traffic policing and traffic shaping and differentiate between the features of each
• Explain how network devices measure traffic rates using single rate or dual rate, single or dual token bucket mathematical models
• Identify the Cisco IOS commands required to configure and monitor single rate and dual rate CB-Policing
• Identify the Cisco IOS commands required to configure and monitor percentage based CB-Policing
• Explain how the two rate limits, average rate and peak rate, can be used to rate limit traffic
• Identify the Cisco IOS commands required to configure and monitor CB-Shaping
• Identify the Cisco IOS commands required to configure and monitor Frame Relay adaptive CB-Shaping on Frame Relay interfaces

Link Efficiency Mechanisms
• Explain the various link efficiency mechanisms and their function
• Identify the Cisco IOS commands required to configure and monitor CB header compression
• Given a list of link speeds and a specific delay requirement, determine the proper fragment size to use at each link speed and identify the typical delay requirement for VoIP packets
• Identify the Cisco IOS commands required to configure and monitor Multilink PPP with Interleaving
• Identify the Cisco IOS commands required to configure and monitor FRF.12

QoS Best Practices
• Explain the QoS requirements of the different application types
• List typical enterprise traffic classes then identify the delay, jitter, packet loss and bandwidth requirements of each traffic class
• Explain the best practice QoS implementations and configurations within the campus LAN
• Explain the best practice QoS implementations and configurations on the WAN customer edge (CE) and provider edge (PE) routers

Describe the similarities and differences between PSTN and VoIP including call transport, call signalling and bandwidth requirements
• Identify PSTN characteristics, transport
• Explain TDM and statistical multiplexing as it relates to telephony
• Identify VOIP characteristics, transport
• Compare operation of PSTN call signalling to VoIP call signalling

Configure a router so that a basic IP Telephony call can be completed
• Configure dial-peer settings for VoIP or POTs
• Configure POTs ports (FXS and FXO)
• Configure E&M
• Explain default dial-peer
• Explain matching inbound/outbound dial peers
• Configure hunt groups
• Explain digit collection, consumptions and manipulations
• Configure gateway/gatekeeper
• Configure call signalling

Troubleshoot a basic IP telephony configuration
• Use show/debug commands to troubleshoot invalid dial-peer configurations
• Use show/debug commands to troubleshoot invalid port configuration and operation
• Use show/debug commands to troubleshoot invalid signalling configuration
• Use show/debug commands to troubleshoot invalid hunt-group configurations
• Use show/debug commands to troubleshoot invalid digit manipulation

Successfully integrate a basic IP telephony network into the existing PSTN network
• Explain port requirements for connection to a PBX
• Explain signalling requirements for connection to a PBX
• Choose correct connection type between PBX and VoIP networks
• Compare and contrast a traditional dial plan to a VoIP Dial Plan
• Identify telephony infrastructure terms (ie. LEC, CLEC, RBOC, ILEC, IXC)

Converse with traditional TDM support personnel using their terminology
• Identify TDM signaling
• Identify port and line types
• Identify addressing signalling

Describe the basic operation and components involved in a VoIP call
• Explain RTP, RTCP, cRTP
• Explain H323
• Explain MGCP
• Explain SIP
• Explain E&M
• Describe the process of analog to digital conversion
• Describe the process of compounding and compressing
• Explain the process of packetization (frames, codec types)
• Choose the appropriate codec for a given situation
• Explain the function/operation/purpose of call-legs
• Explain voice quality considerations
• Explain the purpose and value of QoS

Successfully connect a basic VoIP net to the PSTN
• Choose the correct gateway connection to the PSTN
• Determine proper signalling options
• Describe digit manipulation
• Explain E164 addressing

Describe effective troubleshooting methods to resolve issues in complex IP Telephony networks
• Identify general converged network problems and issues
• Perform a baseline analysis and document existing infrastructure using Cisco recommended methodologies
• Create a troubleshooting strategy that follows Cisco recommended methodologies
• Use Cisco TAC as a troubleshooting and escalation tool

Troubleshoot common CallManager configuration, integration and operations problems
• Troubleshoot common call setup problems with both voice and video calls
• Troubleshoot complex CallManager problems using system trace files
• Troubleshoot and resolve Cisco CallManager dial-plan issues including CSS, Partitions, and translation patterns
• Troubleshoot and resolve problems with media resources including MOH and conferencing
• Identify CTI components and troubleshoot problems related to CTI

Troubleshoot Cisco AVVID and server components using the appropriate utilities and management tools
• Demonstrate the use of the Cisco CallManager Serviceability tools to troubleshoot IPT problems

Troubleshoot common router, switch and gateway configuration, integration and operation issues and problems
• Determine the effect of Layer 2 configuration errors on an IPT network operation
• Determine the effect of Layer 3 configuration errors on an IPT network operation
• Troubleshoot and resolve problems with Gateway operation

Use appropriate troubleshooting methods to determine and solve QoS issues in complex IP Telephony networks
• Determine the QoS policies in effect in an established network
• Describe the various QoS methods available and their effect on network traffic flows
• Identify common problems associated with voice echo

Troubleshoot common Unity configuration, integration and operation issues and problems
• Troubleshoot and resolve message delivery problems
• Describe disaster recovery tools
• Troubleshoot and resolve MWI problems
• Troubleshoot and resolve Voice Mail port problems

Perform an installation and initial set up of a CallManager cluster
• Describe CallManager cluster relationships
• Describe CallManager redundancy designs
• Configure DCHP, TFTP and NTP
• Determine which CallManager services are necessary and make sure the appropriate services are enabled

Configure Call Manager to support a call between any two endpoints on-cluster and off-cluster
• Explain the function of a CallManager group
• Describe the functions and usage of CSS and partitions
• Configure a route plan
• Explain digit analysis
• Describe and configure route patterns to route or block calls
• Explain route filters
• Explain discard digit instructions, translation patterns, and transformation masks
• Describe the functions of CallManager regions
• Describe the functions or usage of a device pool
• Explain the purpose of locations
• Configure CallManager and gatekeeper to support CAC
• Desribe the purpose and features of SRST and AAR
• Configure intercluster communications
• Configure voice gateways

Given a list of IP phone features, configure the CallManager to support the given feature set
• Configure call forward
• Configure MeetMe conferencing and conferencing resources
• Configure Music-on-hold
• Configure soft-key and IP phone button templates
• Configure multiple calls per line appearance
• Configure IPMA
• Configure Malicious Call ID
• Configure hunt groups
• Configure IP phone services
• Configure extension mobility
• Configure MRGs and MRGLs
• Configure other CallManager features and services

Secure an IP telephone network
• Explain Secure RTP and other components that help protect a CIPT network against threats
• Securing the CallManager Server - best practices/recommendations
• Describe the Cisco SAFE network design
• Configure SSL
• Configure IPSec
• Configure CallManager to use certificates
• Configure MLA (multi-level admin)
• Configure toll-fraud prevention
• Describe hardening IP phones

Given a specific set of IP telephony applications and tools, configure CallManager to support the applications
• Configure IP soft phone/IP communicator
• Install and configure BAT and TAPS to bulk add/manage phones/users
• Describe Call Detail Records and methods to extract
• Install and use BARS to backup publisher

Monitor and manage an IP telephony network using Internal Server Tools
• Describe the use of Serviceability tool
• Describe the use of Real-Time monitoring tool
• Describe the tools inherent in the operating system and database, and also provided by Cisco, to monitor CallManager operation

Perform an installation and initial set up of a Cisco Unified CallManager cluster
• Describe Cisco Unified CallManager cluster relationships
• Describe Cisco Unified CallManager redundancy designs
• Describe the requirements for DHCP, TFTP, DNS, and NTP
• Determine the services necessary to support a Cisco Unified CallManager deployment and enable the appropriate services
• Describe the Cisco Unified CallManager upgrade process

Describe and configure Cisco Unified CallManager to support on-cluster calling
• Explain and configure a Cisco Unified CallManager group
• Configure Cisco Unified CallManager to support Cisco SCCP & SIP Phones
• Configure Cisco Unified CallManager to support 3rd party SIP phones
• Describe the functions of Cisco Unified CallManager regions
• Describe the functions or usage of a device pool
• Explain the purpose of locations
• Describe the purpose and features of SRST and AAR
• Describe and configure RSVP
• Configure a Catalyst IOS Switch to support IP phones

Describe and configure a route plan for Cisco Unified CallManager
• Explain digit analysis
• Describe the functions and usage of CSS and partitions
• Describe and configure route patterns
• Describe and configure route filters
• Describe and configure discard digit instructions, translation patterns, and transformation masks
• Configure Cisco Unified CallManager and gatekeeper to support CAC
• Describe the differences between the various trunk types supported by Cisco Unified CallManager
• Configure intercluster trunks
• Configure Cisco Unified CallManager to utilize a voice gateway
• Describe and configure a SIP trunk
• Describe and configure Forced Account Code and Client Matter Code

Given a list of IP phone features, configure the Cisco Unified CallManager to support the given feature set
• Configure MeetMe conferencing and conferencing resources
• Configure Music-on-hold
• Configure soft-key and IP phone button templates
• Configure multiple calls per line appearance
• Configure hunt groups
• Configure IP phone services
• Configure extension mobility
• Configure MRGs and MRGLs
• Configure Presence

Secure an IP telephone network
• Describe the threats to an IP Telephony network
• Describe the components used to mitigate threats to an IP telephony network
• Describe the process of communicating with the Cisco Unified CallManager Server in a secure manner
• Describe and configure authentication and encryption between Cisco Unified CallManager and endpoints
• Configure Multi-Level Administration
• Configure toll-fraud prevention
• Describe the process and configuration of IP phone hardening

Given a specific set of IP telephony applications and tools, configure Cisco Unified CallManager to support the applications
• Configure Cisco Unified CallManager BAT and TAPS to bulk add/manage phones/users
• Install and use Disaster Recovery System to backup publisher

Monitor and manage an IP telephony network
• Describe the use of Real-Time monitoring tool
• Describe the use of Cisco IPT Platform Administration
• Use the CLI to manage and monitor the Cisco Unified CallManager
• Describe and use the Dialed Number Analyzer to troubleshoot call routing issues
• Describe the process of filtering, managing, and retrieving Logs
• Describe and manage Call Detail Records

Explain the function and interoperation of voice & video Gateways within an IP Communications network
• Identify and describe the appropriate gateway signaling protocol to meet requirements
• Identify and describe the appropriate digital line protocol to meet requirements
• Identify and describe the appropriate analog line protocol to meet requirements
• Describe the appropriate implementation of drop and insert multiplexing
• Describe DSP functionality
• Describe the different methods of provides fax and modem support

Describe the function and interoperation of Gatekeepers within an IP Communications network
• Describe the function of Gatekeepers
• Describe the interoperation of a Gatekeeper and a Cisco Unified CallManager
• Describe the Gatekeeper Transaction Message Protocol and how it is used
• Describe Dynamic Zone Prefix Registration with a Gatekeeper
• Describe Gatekeeper clustering

Implement a Gatekeeper
• Implement and Configure Gatekeeper to provide call admission control
• Implement and Configure Gatekeeper to provide dial-plan resolution
• Configure a Directory Gatekeeper to provide scalability
• Implement and Configure redundancy between Gatekeeper devices
• Implement and Configure Gatekeeper clustering
• Configure a Gateway to register with a Gatekeeper
• Configure a Cisco Unified CallManager to register with a Gatekeeper
• Verify and troubleshoot Gatekeeper implementations

Implement a Gateway
• Configure and verify PRI connectivity
• Configure and verify BRI connectivity
• Configure and verify CAS connectivity
• Configure and verify Analog connectivity
• Implement SRST to provide High Availability
• Implement media resources on a Gateway
• Implement fax and modem support on a Gateway
• Configure a Gateway to provide DTMF support
• Configure a Gateway to be usable by a Cisco Unified CallManager

Implement a dial-plan
• Describe the components of a dial-plan
• Configure digit manipulation
• Implement call routing
• Implement COR
• Describe how the Gateway matches dial-peers
• Verify and troubleshoot dial-plan implementations

Implement call applications on a Gateway
• Describe how to obtain call applications
• Configure call applications on a Gateway
• Verify and troubleshoot call application implementations

Implement an IP-to-IP Gateway
• Describe the IP-to-IP Gateway features and functionality
• Configure Gatekeeper to support an IP-to-IP Gateway
• Configure IP-to-IP Gateway to provide security
• Configure IP-to-IP Gateway to provide protocol and media interworking
• Configure IP-to-IP Gateway to provide call admission control
• Verify and troubleshoot IP-to-IP Gateway implementations

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